Performance Management

Cavalier's Performance Management System, with its disciplined focus on partnering, goal setting, measurement (both qualitative and quantitative), and communication distinguishes it from others in the industry. 

Our philosophy is to manage the delivery of services based on quantifiable performance goals and measurable results. 

In both principle and practice, we offer our Clients: 

Partnering

  • Establish partnering relationships with stakeholders, Clients, Teammates, and Vendors as a forum for open discussion focused on process improvement
  • Create a culture of mutual trust, respect, and empowerment
  • Listen to, motivate, and reward employees for ideas, performance excellence and team-based problem solving

Goal Setting

  • Customer-centric goals emphasize cleaning performance, productivity, and budget management
  • Focus on the critical business factors having the greatest impact on meeting and exceeding client requirements and expectations

Measurement

  • Online Access to:
    • Building Inspections 
    • Cleaning Issues & Request Tracking
    • Work Order Tracking
  • Tenant & Client Satisfaction Questionnaires
  • Internal Key Result Areas (KRAs) 

Communication  

  • Performance Review Meetings
  • Cavalier's Customer Service System (https://Cavalier.CleanTelligent.com)
  • Wireless Technology in the Field - Direct Connect & Blackberry
  • Cavalier's Award Winning TEAMMATES and Quest for Quality Newsletters